FREQUENTLY ASKED QUESTIONS

If I’m sending this gift straight to the recipient will it include a receipt?

​

We send almost all our orders straight to the recipient and we never include a receipt or gift receipt unless specifically requested.

​

Do I have to choose 1 item per category if I am customizing my Triplicity box?

​

No, You may choose 2 items in the deluxe gift box category 3. 

​

Will every order be delivered in a Triplicity box?

All orders will arrive to you or the recipient beautifully gift wrapped in our bespoke gift box and ready to be received except items bought on the ‘SHOP’ page. These items will be nestled in our acid-free, recyclable tissue and sealed with our thank you stickers.

​

Why are there no prices against individual items on the customize your box page?

​

For the custom baby gift option to work in the best way and allow customers the choice when selecting items, we have put the cost of the item against the Triplicity gift box. Items are priced at zero so you can select your favorite without thinking about the price.

​

Can I include a personal message if I have my Triplicity box sent straight to the recipient?

Yes, on the checkout page you will have the option to include a personal message which we will write for you on our beautiful custom message cards so the recipient will know exactly who the gift is from.

​

Can I buy just one item and have it delivered without the Triplicity box?

​

Yes, but only from the ‘SHOP’ page. This page includes all our favorite and best sellers.

​

What is the best way to contact you?

​

You can email us here.